Refund policy

We offer a 30 day full refund policy. If after 30 days you are unsatisfied with your purchase we will provide a full refund, not including postage. Please see conditions and process below: 

1. Please contact us via info@ecotraveller.com.au advising us that you want a return or refund;
2. The pouch(s) must be returned to the address below for a refund (empty or not);
3. Customer to pay return postage;
4. Return of products must be within 60 days of initial purchase;
5. Upon receipt of return, we will make a refund via the payment gateway you originally purchased:
6. Address to return:
   EcoTraveller 
   30 Marlborough Street
   Adelaide SA 5000